Refund policy
Last updated: July 15, 2026
Gothic Stitch Archive (“we,” “us,” or “our”) operates this website and the associated Shopify-powered online store, including https://www.gothicstitcharchive.com (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and otherwise process information that identifies or can reasonably be linked to you (“personal information”) when you visit, interact with, or make a purchase through the Services.
If any provision of our Terms of Service conflicts with this Privacy Policy regarding the processing of personal information, this Privacy Policy will control.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with us and where you reside, we may collect or process the following categories of personal information.
Contact Information
Your name, billing address, shipping address, email address, telephone number, and other contact details you provide.
Order and Transaction Information
Products viewed, added to your cart, purchased, returned, exchanged, or refunded, together with order numbers, transaction records, shipping information, and fulfillment status.
Payment Information
Payment confirmation details, transaction identifiers, payment tokens, billing information, and refund information.
Payments are processed by Shopify and/or third-party payment providers. We generally do not directly receive or store your complete payment card number.
Account Information
Username, password, saved addresses, account preferences, purchase history, and related account information if you create an account.
Communications
Emails, contact-form submissions, chat messages, product reviews, customer-service requests, dispute information, and other communications you send to us.
Device and Technical Information
IP address, browser type, operating system, device identifiers, network information, referring URLs, cookies, pixels, and similar technologies.
Usage and Shopping Activity
Pages visited, products viewed, searches performed, links clicked, interactions with the Services, cart activity, referring and exit pages, language preferences, and the date and time of your visits.
Marketing Information
Your marketing preferences, interactions with promotional emails, and information relating to advertising campaigns.
We may derive inferences from this information to understand customer preferences, improve our Services, detect fraud, and personalize the shopping experience.
How We Collect Personal Information
We may collect personal information:
Directly from You
When you place an order, create an account, subscribe to marketing communications, contact customer support, submit a review or form, participate in a promotion, or otherwise provide information to us.
Automatically
Through cookies, pixels, analytics tools, server logs, and similar technologies when you browse the Services or interact with our emails.
From Service Providers and Business Partners
Including Shopify, payment processors, fulfillment and shipping providers, analytics services, marketing platforms, fraud-prevention providers, and customer-support tools.
From Publicly Available Sources
Where permitted by applicable law.
How We Use Personal Information
We may use personal information for the following purposes.
Providing and Fulfilling the Services
To process and fulfill orders, collect payment, arrange shipping, provide order notifications, process returns or refunds, maintain customer accounts, and provide customer support.
Personalizing and Improving the Services
To understand how visitors use our website, improve our products and Services, remember preferences, troubleshoot technical problems, and develop new features.
Marketing and Advertising
To send newsletters, product announcements, promotional messages, abandoned-cart reminders, and relevant advertising where permitted by law.
Security and Fraud Prevention
To authenticate accounts, identify suspicious or fraudulent activity, protect transactions, enforce our terms, and maintain the security and integrity of the Services.
Customer Support and Communications
To respond to inquiries, manage requests or disputes, provide important notices, and communicate about orders or accounts.
Legal and Regulatory Compliance
To comply with tax, accounting, consumer-protection, recordkeeping, regulatory, and other legal obligations, and to respond to lawful requests.
Legal Bases for Processing
Where applicable law requires us to identify a legal basis, we may process personal information based on:
- Performance of a contract, including processing and fulfilling your order.
- Compliance with legal obligations.
- Our legitimate interests, including operating and improving the Services, preventing fraud, and protecting our business.
- Your consent, including for certain marketing communications or non-essential cookies.
- Other grounds permitted by applicable law.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing completed before consent was withdrawn.
How We Disclose Personal Information
We may disclose personal information to the following recipients where necessary.
Service Providers
Including payment processors, fulfillment partners, shipping carriers, website-hosting providers, IT providers, email platforms, analytics services, marketing platforms, fraud-prevention providers, and customer-support tools.
Shopify
Our store is powered by Shopify. Shopify processes personal information to provide ecommerce functionality, payments, fraud prevention, analytics, hosting, and other services.
Depending on the service involved, Shopify may process information on our behalf or for its own purposes. For more information, review the Shopify Privacy Policy at https://www.shopify.com/legal/privacy.
Advertising and Analytics Partners
We may disclose limited identifiers, device information, or shopping activity to measure advertising performance or deliver relevant advertising, where permitted by law and subject to applicable consent or opt-out requirements.
Business Operations and Professional Advisers
We may disclose information to accountants, legal advisers, insurers, consultants, or other professional advisers as reasonably necessary to operate our business.
Legal and Safety Purposes
We may disclose information to comply with applicable law, court orders, legal processes, or lawful government requests, or to protect the rights, safety, and property of Gothic Stitch Archive, our customers, or others.
Business Transfers
Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.
We do not sell personal information in exchange for money. However, certain disclosures involving targeted advertising may be considered a “sale,” “sharing,” or targeted advertising under some United States privacy laws, even when no money is exchanged.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
- Operate essential website functions.
- Keep you signed in.
- Remember cart contents and preferences.
- Process transactions securely.
- Analyze website traffic and performance.
- Understand how visitors interact with the Services.
- Personalize content and advertising.
- Measure marketing campaign effectiveness.
Where required, non-essential cookies will be used only after obtaining the appropriate consent.
You can manage available preferences through our cookie banner, any “Your Privacy Choices” link displayed on the Services, or your browser settings. Blocking certain cookies may affect website functionality.
Targeted Advertising and Privacy Signals
Depending on your location, you may have the right to opt out of targeted advertising or certain disclosures of personal information.
Where required by applicable law, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device from which the signal is sent.
Because these signals are device- and browser-specific, you may need to enable them separately on each browser or device you use.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encrypted connections where appropriate, secure payment processing, and access controls.
However, no electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and using a unique, secure password.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the Services.
- Complete transactions and maintain business records.
- Meet tax, accounting, legal, and regulatory obligations.
- Prevent fraud and abuse.
- Resolve disputes.
- Enforce our agreements.
Retention periods may vary depending on the type of information, our relationship with you, and applicable legal requirements.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it.
International Data Transfers
We and our service providers, including Shopify, may process personal information in the United States, Canada, and other countries outside your place of residence.
These countries may have data-protection laws that differ from those in your jurisdiction. Where required, we use or rely on legally recognized safeguards for international transfers, such as Standard Contractual Clauses or other approved transfer mechanisms.
Your Privacy Rights
Depending on where you reside and subject to applicable legal exceptions, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Request a portable copy of certain information.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of targeted advertising or certain sales or sharing.
- Appeal a decision concerning a privacy request where applicable.
- Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.
You may also designate an authorized agent to submit a request where permitted by applicable law. We may need to verify your identity or the agent’s authority before completing the request.
How to Exercise Your Rights
To submit a privacy request, contact:
Use the subject line “Privacy Request” and include enough information for us to identify you and process your request.
We will use information submitted with your request only to verify your identity and respond to the request. We may decline or limit a request where permitted by applicable law.
If you reside in a jurisdiction that provides a right to complain, you may also contact your local data-protection authority.
Marketing Communications
You may unsubscribe from marketing emails at any time by selecting the “unsubscribe” link included in the message or by contacting us.
Even after opting out of marketing, we may continue sending transactional or service-related communications, such as order confirmations, shipping updates, security notices, and responses to customer-service requests.
Third-Party Websites and Services
The Services may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
The Services are not directed to children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, contact info@gothicstitcharchive.com so that we can review and, where appropriate, delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, Services, legal obligations, or regulatory requirements.
Changes will be posted on this page with an updated “Last updated” date. Where required, material changes may also be communicated by email or through a prominent notice on the Services.
Contact Us
For questions about this Privacy Policy, privacy requests, or our handling of personal information, contact:
Gothic Stitch Archive
Email: info@gothicstitcharchive.com
Website: https://www.gothicstitcharchive.com
For purposes of applicable data-protection law, Gothic Stitch Archive is the controller of the personal information described in this Privacy Policy.